PRIVACY & COOKIES POLICY

1. About Aqua-Tech Industries

Aqua-Tech Industries Ltd is a New Zealand owned and operated company specialising in pool liners, swimming pool equipment, spa equipment, chemicals, and related services.
If you have any questions regarding this Policy or how we handle your personal information, please contact us through our Contact page or using the details below.

Aqua-Tech Industries Ltd
12 Hill Street, Onehunga, Auckland 1061, New Zealand
Email: info@aquatech.co.nz
Phone: 09 636 9921

2. Personal Information We Collect

We may collect the following categories of personal information.

Contact Information

• Name

• Email address

• Phone number

• Delivery or service address

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Order & Transaction Information

• Products purchased

• Order history

• Delivery details

• Payment transaction confirmations

Payment card information is processed securely through payment providers and is not stored by us.

Account Information
If you create an account we may store:

• Login credentials

• Saved addresses

• Order history

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Enquiry Information
Information you provide when:

• Requesting a quote

• Submitting a contact form

• Contacting customer support

• Communicating with our team

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Technical & Website Information
When you visit our website we may collect:

• IP address

• Browser type

• Device type

• Pages visited

• Website interaction data

• Cookies and tracking identifiers

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3. How We Collect Personal Information

We collect personal information when you:

• Place an order online or in-store

• Request a quote or product information

• Create a website account

• Submit a contact form or enquiry

• Subscribe to newsletters or marketing updates

• Contact us by phone or email

• Interact with our website through cookies and analytics tools

You may choose not to provide certain information, however this may limit our ability to provide services or complete orders.

4. Why We Collect Your Information

We collect and use personal information for the following purposes:

• Processing and fulfilling orders

• Delivering products and services

• Providing customer support

• Responding to enquiries or quote requests

• Managing customer accounts

• Improving website functionality and performance

• Analysing website traffic and user behaviour

• Sending marketing communications where permitted

• Preventing fraud or misuse of our services

• Complying with legal and regulatory obligations

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5. Disclosure of Personal Information

We do not sell, rent, or trade personal information.

However, we may disclose personal information where necessary to:

• Courier and delivery service providers

• Payment processing providers

• Website hosting and IT service providers

• Analytics and marketing service providers

• Professional advisers (such as accountants or lawyers)

• Government or regulatory authorities where required by law

Third-party service providers are required to protect personal information and may only use it to perform services on our behalf.

6. Storage and Protection of Information

We take reasonable technical and organisational measures to safeguard personal information against:

• unauthorised access

• loss

• misuse

• alteration

• disclosure

Personal information may be stored on secure servers or cloud-based platforms operated by trusted service providers.

We retain personal information only for as long as required for legitimate business or legal purposes.

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve website functionality and understand how visitors use our site.
Cookies are small text files stored on your device when visiting a website.
Cookies help us:

• operate essential website functions

• remember user preferences

• analyse website traffic and usage patterns

• improve website performance

• support marketing and advertising activities

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8. Types of Cookies We Use

Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled without affecting website performance.

Performance Cookies
These cookies collect anonymous information about how visitors use our website so we can improve usability and performance.

Functional Cookies
These cookies allow the website to remember user preferences such as location or language settings.

Marketing Cookies
Marketing cookies help us measure advertising effectiveness and provide more relevant promotional content.

9. Third-Party Analytics and Tracking

We may use third-party services including:

• Google Analytics

• Website platform providers

• Marketing and advertising platforms

These services may place cookies on your device and collect anonymised usage information to help us analyse website traffic and improve our services.

These providers manage their own cookies and are governed by their own privacy policies.

10. Managing Cookies

Most web browsers allow you to control cookie settings.

You may choose to:

• view stored cookies

• delete cookies

• block cookies entirely

• receive alerts before cookies are stored

Please note that disabling cookies may affect certain website features or functionality.

11. Marketing Communications

If you subscribe to marketing communications, we may send updates about:

• promotions and special offers

• product announcements

• pool industry updates

• company news

You may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us directly.

12. Accessing or Correcting Your Information

Under the Privacy Act 2020, you have the right to:

• request access to personal information we hold about you

• request correction of inaccurate or outdated information

Requests may be made by contacting us using the details provided below.

13. Data Breach Notification

If a privacy breach occurs that is likely to cause serious harm, we will comply with our obligations under the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.

14. Updates to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes in legal requirements, technology, or business practices.
The most current version will always be available on this page.

15. Contact Us
If you have questions about this Policy or how we handle personal information, please contact us via our Contact page or using the details below.

Aqua-Tech Industries Ltd

12 Hill Street, Onehunga, Auckland 1061, New Zealand
Email: info@aquatech.co.nz
Phone: 09 636 9921