Privacy Policy

Your privacy matters to us. This policy explains how Aqua-Tech Industries Ltd collects, uses, and protects your personal information in line with the New Zealand Privacy Act 2020. By using our website or services, you agree to this Privacy Policy and our Terms & Conditions.

We may collect the following types of personal information:

• Contact details (e.g. name, address, email address, phone number)

• Order information (products purchased, payment details, delivery address)

• Account information (if you create an online account)

• Enquiry information (your messages and queries)

• Technical information (IP address, browser type, device information, usage statistics, cookies)

• Other information provided by you in-store, online, by phone, or email.

We collect personal information when you:

• Place an order online or in-store

• Create an account on our website

• Submit a form or enquiry

• Contact us by phone, email, or in person

• Use our website (cookies and analytics)

• Subscribe to our newsletter or marketing updates

You may choose not to provide certain information, but this may affect our ability to provide you with products or services.

We collect and use your personal information to:

• Process and fulfil orders

• Deliver products and services

• Communicate with you about orders, enquiries, and customer support

• Improve our website, services, and customer experience

• Send updates, promotions, and marketing materials (you may opt out anytime)

• Comply with legal obligations and protect our business

We do not sell or rent your personal information. We may disclose information to:

• Delivery and logistics partners (to deliver your order)

• Payment service providers (to process transactions securely)

• Third-party IT and website providers (for website hosting, email, analytics)

• Government or law enforcement authorities, if legally required

All third-party providers are required to protect your information and may only use it to perform services on our behalf.

• Personal information is stored securely on our servers and trusted third-party platforms.

• We implement appropriate technical and organisational measures to protect against unauthorised access, loss, misuse, or disclosure.

• We retain information only as long as necessary for business and legal requirements.

• Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. Please review our Cookie Policy for more information on how we use cookies and how you can manage your preferences.

• You have the right to access, update, or correct your personal information at any time. To make a request, please contact us using the details below.

• You may choose to receive updates, promotions, and product news from us. You can opt out of marketing emails at any time by clicking the unsubscribe link in our communications or contacting us directly.

• We may update this Privacy Policy from time to time. The most current version will always be posted on our website. Please review it regularly.

• Learn how we make our website accessible and how to get support if you experience any issues by visiting our Accessibility Statement page.

For questions, requests, or complaints regarding your privacy or this policy, please contact:

Aqua-Tech Industries Ltd
Address: 12 Hill Street, Onehunga, Auckland, New Zealand
Email: info@aquatech.co.nz
Phone: 09 6369921

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Aqua-Tech Industries Ltd – Protecting your privacy with care and professionalism.